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View My Order

You can view your order by logging in to your account here.

How To Exchange Or Return My Order?

To exchange your item(s) please visit this page: http://totencarry.returnscenter.com/. You have 30 Days to submit a return if your order is in the original packaging. Click here to submit your request. Please note there will be a small restocking fee

How Can I Cancel Or Change My Order?

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders. Online shipped orders: 30 minutes to change or cancel your order. Same-Day Delivery: 15 minutes to change or cancel your order. Changing y

What Is The Status Of My Online Order?

When you place an order on totencarry.com, you will receive email updates concerning your order status via Order confirmation email and an SMS message.Shipping confirmation email. You'll receive a confirmation email after each shipment that leaves ou

What Is Klarna and How Does It Work?

It is payment option that allows you to shop now and pay later by splitting your qualifying purchase into 4 interest-free payments. We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and

What If My Delivered Order Is Damaged?

We apologize if your item arrived damaged, broken, or defective. Call us at (909) 480-1430 for assistance with this issue or you can return your purchase by mail –for more info on returns, here’s our Return Policy.

My Order Was Lost/Stolen

Sometimes delivery scans can occur early and your package will arrive days later. Give it a few days and let us know if and when you receive it. If you believe your package was delivered and your package was lost here’s a few things you can do:. If y