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Tote&Carry Support Center logo

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Orders

Solve the issues with your order

Track My Order

To look up an online order you can use the number provided at:

Can I Cancel Or Change My Order?

In order to get your orders to you as quickly as possible, we have a limited window to cancel orders. If you wish to cancel your order please email us within 24 hours. Please note: If the order has been fulfilled and you have received the tracking co

Can I Exchange Or Return My Order?

You have 30 Days to submit a return as long as your order is in the original condition. Click here to submit your request. Your returned item must arrive at our facility before receiving the refund to your original payment method. Ship to:. Tote&Carr

What If My Order Arrives Damaged? Or If I Received The Incorrect Item?

We apologize if you received the incorrect item, or if it arrived damaged/defective. Please contact us at [email protected] for assistance. Please be prepared to send photos of the damaged/defective items and/or a picture of your packing slip. P

Warranty

All of our products, are covered by a 1 year limited warranty. This warranty covers only manufacturing defects and does not cover any damage caused by misuse, over filling, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, aci

The Item(s) In My Order Price Dropped! Can You Match The Current Price?

If your purchase was made within 5 days and the item(s) in your order price has lowered. We can price adjust for you. If your purchase was made over the 5 days we will not be able to adjust the price.