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How Can I Cancel Or Change My Order?Updated 5 months ago

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

  • Online shipped orders: 30 minutes to change or cancel your order

  • Same-Day Delivery: 15 minutes to change or cancel your order

Changing your order

After your order has been submitted, you have 30 minutes to change certain information:

  • Shipping information such as name, address, or phone number

  • Item color or size

  • Adding or removing items

The following information cannot be changed once an order has been placed:

  • Payment method

  • Billing information such as name, address, or phone number

To request changes to your order, you must contact Customer Service at [email protected] . Your method of payment may need to be re-authorized if changes are made to your order, so please have it available

Canceling an order

Whether you're signed in using your Tote&Carry account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.

  • Visit Your Tote&carry account to cancel your order, click here.

  • Select the Cancel Order link on the Order Details page

  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order

  • You'll receive an email confirmation that your order has been canceled



Inability to cancel an order 

If you’re unable to cancel your order, you can:

  • Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)

  • Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund, minus a restocking fee

Return your purchase by mail or in store –for more info on returns, here’s our Return Policy 

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