How Can I Cancel Or Change My Order?
In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.
Online shipped orders: 30 minutes to change or cancel your order
Same-Day Delivery: 15 minutes to change or cancel your order
Changing your order
After your order has been submitted, you have 30 minutes to change certain information:
Shipping information such as name, address, or phone number
Item color or size
Adding or removing items
The following information cannot be changed once an order has been placed:
Billing information such as name, address, or phone number
To request changes to your order, you must contact Customer Service at 1-909-480-1430 . Your method of payment may need to be re-authorized if changes are made to your order, so please have it available
Canceling an order
Whether you're signed in using your Tote&Carry account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
Select the Cancel Order link on the Order Details page
Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
You'll receive an email confirmation that your order has been canceled
Inability to cancel an order
If you’re unable to cancel your order, you can:
Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund, minus a restocking fee
Return your purchase by mail or in store –for more info on returns, here’s our Return Policy