How To Make An Exchange?Updated 6 months ago
Make An Exchange
Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at the current selling price.
To start an exchange, please visit this page.
What is Tote&Carry return policy?
To read our return policy visit this page.
Please contact us within 30 Days to arrange the return of any nondamaged item. There will be a fee (between $15-$50) for a return label.
Please Note: Returned items must be in re-sellable condition, in original packaging and free from defects.
Prior authorization is necessary for processing your return. Click here to submit your request.
You may also contact us by email at [email protected] or call (909) 480-1430.
Your returned item must arrive at our facility before receiving the refund to your original bank account or payment method.
Please note: We do not accept returns for custom tags.
Our shipping address is: Tote&Carry Return/Exchanges 2131 Merced Ave, South El Monte CA 91733
Items purchased on sale (ie items to which you have applied a discount code) cannot be refunded.