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My Order Was Lost/Stolen

Sometimes delivery scans can occur early and your package will arrive days later. Give it a few days and let us know if and when you receive it.  

If you believe your package was delivered and your package was lost here’s a few things you can do: 

 

  1. If you have purchased Shipping Insurance/Route Protection file a claim here: https://claims.route.com/

 

  1. If you haven’t purchased shipping insurance, you can call UPS or USPS below and file a claim.  

UPS Help Center: 1-800-742-5877

UPS Technical Support: 1-877-289-6418

USPS Customer Service: 1-800-275-8777

 

Unfortunately, if the package has been shipped from the Tote&Carry facility and the package shows scanned. Tote&Carry is not responsible for the loss of this package. 

 

If you wish to speak to a customer service representative please click here

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