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My Order Was Lost/StolenUpdated 4 months ago

Sometimes delivery scans can occur early and your package will arrive days later. Give it a few days and let us know if and when you receive it.  

If you believe your package was delivered and your package was lost here’s a few things you can do: 


  1. If you have purchased Shipping Insurance contact our support at [email protected] 


  1. If you haven’t purchased shipping insurance, you can call FedEx below and file a claim.  

FedEx Help Center: +1 (800) 463-3339


Unfortunately, if the package has been shipped from the Tote&Carry facility and the package shows scanned. Tote&Carry is not responsible for the loss of this package. 


If you wish to speak to a customer service representative please ccontact us at

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