My Order Was Lost/StolenUpdated 4 days ago
Sometimes delivery scans can occur early and your package will arrive days later. Give it a few days and let us know if and when you receive it.
If you believe your package was delivered and your package was lost here’s a few things you can do:
If you have purchased Shipping Insurance contact our support at [email protected]
If you haven’t purchased shipping insurance, you can call FedEx below and file a claim.
FedEx Help Center: +1 (800) 463-3339
Unfortunately, if the package has been shipped from the Tote&Carry facility and the package shows scanned. Tote&Carry is not responsible for the loss of this package.
If you wish to speak to a customer service representative please ccontact us at claims@totencarry.com
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