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What Is The Status Of My Online Order?

When you place an order on totencarry.com, you will receive email updates concerning your order status via Order confirmation email and an SMS message.

Shipping confirmation email

You'll receive a confirmation email after each shipment that leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates Each shipping confirmation email will provide information on merchandise that has already been shipped or has not been shipped yet.


Order confirmation email

Within an hour after placing an order on totencarry.com, you will receive an email confirmation which includes:

  • Order number

  • Item(s) ordered

  • Description

  • Quantities

  • Price of each item

  • Shipping address(es)

  • Billing address

Save this confirmation, as it can be used to Check The Status of your order.

 

Order confirmation emails not received within an hour

If you don’t receive an order confirmation email within an hour:

  • Check your spam folder

  • Check Order History in your totencarry.com account

If you don’t find your order confirmation email in your spam or inbox folders within an hour, please allow 24 hours for your order to process. Once it's processed, you’ll receive your order confirmation email.

Shipping confirmation email

You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates

Each shipping confirmation email will provide information on merchandise that has already been shipped or has not been shipped yet.

Pre-ordered items

You’ll receive a detailed email if your merchandise temporarily becomes on backorder with the manufacturer or vendor. This email will include the new expected ship date if it’s available. If you want to cancel your order, you can reply to the email you received with the shipping details. 



 

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