# totencarry > Public Help Center articles for totencarry. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Returns Policy](https://help.totencarry.com/en-US/returns-policy-430497.md): Tote&Carry Returns and Refunds Policy. At Tote&Carry, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we offer a clear and fair returns and refunds process. When initiating a return, customers can choose o - [Exchange Policy](https://help.totencarry.com/en-US/exchange-policy-432120.md): At Tote&Carry, your satisfaction is our top priority. We gladly accept exchanges and have streamlined our process to ensure you can find the perfect replacement item(s) quickly and without hassle. If you wish to exchange your item(s), please follow t - [Lost/Stolen Policy](https://help.totencarry.com/en-US/loststolen-policy-432075.md): At Tote&Carry, we understand the frustration of a lost or stolen package. We are committed to assisting you throughout the process to ensure a satisfactory resolution. 1. Our Claims Center:. 2. Shipping Protection:. With "Free Shipping + Package Prot - [Damaged Items policy](https://help.totencarry.com/en-US/damaged-items-policy-432083.md): We understand that receiving a damaged item can be disappointing. At Tote&Carry, we prioritize customer satisfaction and strive to address any issues promptly. Here’s how we handle situations involving damaged items:. 1. Inspect Upon Delivery:. 2. No - [Warranty Policy](https://help.totencarry.com/en-US/warranty-policy-432068.md): At Tote&Carry, we stand by the quality of our products with a comprehensive warranty policy. This warranty reflects our commitment to craftsmanship and ensures your confidence in every purchase. Rest assured that your Tote&Carry product is protected - [When will my order be delivered?](https://help.totencarry.com/en-US/when-will-my-order-be-delivered-432071.md): Processing Time: It takes the warehouse 1-2 business days to process your order. Standard Shipping, Estimated delivery for in-stock items: 3-5 business days. *The following destinations are excluded from Standard Shipping:. 2 Day Expedited shipping, - [How Do I Track My Order?](https://help.totencarry.com/en-US/how-do-i-track-my-order-432057.md): Tracking your order is quick and easy!. To check the status of your delivery at any time, simply click the link below and enter your order order number or tracking number:. Track My Order. This page will show you real-time updates from the carrier, i - [How do I ensure my order includes a personalized tag?](https://help.totencarry.com/en-US/how-do-i-ensure-my-order-includes-a-personalized-tag-465683.md): To include a personalized tag with your order, you must actively select and add the tag item to your shopping cart. Merely requesting a tag or inputting a name for customization in the text area does not automatically add the tag to your order. The t - [BOGO Deal : What You Need To Know](https://help.totencarry.com/en-US/bogo-deal--what-you-need-to-know-2537330.md): At Tote&Carry We love to offer sales and deals such as The BOGO DEAL and here's what you need to know : β€’ How Does The BOGO Work : The BOGO only applies for certain ITEMS / COLORS that are part of the said deal and the discount applies whenever you h - [Loyalty & Rewards Credit: What You Need To Know](https://help.totencarry.com/en-US/loyalty-points--what-you-need-to-know-2537398.md): Being part of the Tote&Carry Family comes with it's perks which shows in our Loyalty Points and here's what you need to know about them : β€’ How To Get Loyalty & Rewards Credit: For every order that you place you will be rewarded with a certain amount - [How do I return/exchange an item?](https://help.totencarry.com/en-US/how-do-i-returnexchange-an-item-484637.md): You can place a return request in our Returns Center. Please check our Return/Exchange Policy before placing the return request. Return Policy. Exchange Policy. If you need more help, please email us at support@totencarry.com. - [Can I Cancel Or Change My Order?](https://help.totencarry.com/en-US/can-i-cancel-or-change-my-order-432059.md): In order to get your orders to you as quickly as possible, we have a limited window to cancel or edit orders. If you wish to cancel or edit your order please email us within 30 minutes. Please note: If the order has been fulfilled and you have receiv - [What is "Free Returns + Package Protection"?](https://help.totencarry.com/en-US/what-is-%22free-returns-+-package-protection%22-973062.md): At Tote&Carry, we strive to provide our customers with a seamless and worry-free shopping experience. The "Free Returns + Package Protection" option is designed to give you extra peace of mind when placing an order. Here's what it covers:. If you're - [How do I contact y'all?](https://help.totencarry.com/en-US/how-do-i-contact-yall-1929708.md): Customer Support Hours:. πŸ“† Monday to Friday. πŸ•˜ 8:00 AM – 5:00 PM PST. πŸ“© We respond to all inquiries within 24 hours. We're committed to delivering a smooth, reliable experience every time. Email: support@totencarry.com. Call: +1 949 625 2467. Chat - [The Item(s) In My Order Price Dropped! Can You Match The Current Price?](https://help.totencarry.com/en-US/the-item(s)-in-my-order-price-dropped-can-you-match-the-current-price-432070.md): If your purchase was made within 5 days and the item(s) in your order price has lowered. We can price adjust for you. If your purchase was made over the 5 days we will not be able to adjust the price. Please email us for any price adjustment requests - [Freshen Up: Removing New Bag Smell with Tote&Carry](https://help.totencarry.com/en-US/freshen-up-removing-new-bag-smell-with-toteandcarry-465642.md): Congratulations on your stylish new Tote&Carry bag! We understand that sometimes new bags come with a distinctive odor due to the materials used in manufacturing. Not to worry, though – in this article, we'll share some tips and tricks to help you ef - [Traveling in Style: Elevate Your Journey with Tote&Carry](https://help.totencarry.com/en-US/traveling-in-style-elevate-your-journey-with-toteandcarry-465626.md): Welcome to Tote&Carry, where we believe that every journey should be as stylish as it is memorable. Whether you're jet-setting across the globe or embarking on a weekend getaway, our brand is dedicated to providing you with the perfect companions for - [Tote&Carry - Vest Instructions Video.](https://help.totencarry.com/en-US/toteandcarry---vest-instructions-video-889878.md)