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Tote&Carry Support Center

If you have any questions or issues, please contact us via chat, email or call us.

Regrettably, we are experiencing a delay shipping out your order. We are working hard to ship your order as quickly as possible.

We appreciate your patience. If there's anything else we can assist with, please don't hesitate to ask.

My order hasn't shipped

Where is my Order?

We accept returns within 30 days from the delivery date. The item must unused, in the original packaging with the tags still attached.

What is the return policy?

If your order was placed within 24 hours and does not have a tracking number associated with it, we kindly ask you to reach out to one of our representatives for assistance. Otherwise any order that has been fulfilled is already in the process of being shipped where we no longer have access to cancel the order.

Can I cancel my order?

We do not offer exchanges, but we do welcome you to return your item(s) in accordance with our return policy by using our online returns portal and repurchasing any available item(s) on our site.

Can I exchange my items?

PayPal, Apple Pay, Shop Pay, Klarna, Amazon Pay, Visa, Mastercard, American Express, and Discover.

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