Tote&Carry's Frequently Asked Questions.
If you want to track your order, please visit this page. Processing Time: Once your order is placed. It will take the warehouse 1-2 business days to process your order. Standard Shipping, estimated shipping for in-stock items. *The following destinat
To look up an online order you can use the number provided at:
When you place an order on totencarry.com, you will receive email updates concerning your order status via Order confirmation email and an SMS message.Shipping confirmation email. You'll receive a confirmation email once the label gets printed. If yo
In order to get your orders to you as quickly as possible, we have a limited window to cancel orders. If you wish to cancel your order please email us within 30 minutes. Please note: If the order has been fulfilled and you have received the tracking
We apologize if you received the incorrect item, or if it arrived damaged/defective. Please contact us at [email protected] for assistance. Please be prepared to send photos of the damaged/defective items and/or a picture of your packing slip. P
If your purchase was made within 5 days and the item(s) in your order price has lowered. We can price adjust for you. If your purchase was made over the 5 days we will not be able to adjust the price.
Payments We Accept:
It is payment option that allows you to shop now and pay later by splitting your qualifying purchase into 4 interest-free payments. We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and
At Tote&Carry, we understand the importance of maximizing your rewards. If you haven't used your rewards and need assistance, our dedicated support team is here to help. Simply reach out to us at [email protected], and we'll gladly provide you w
To include a personalized tag with your order, you must actively select and add the tag item to your shopping cart. Merely requesting a tag or inputting a name for customization in the text area does not automatically add the tag to your order. The t
If you did not receive your order and are expecting a delivery, first, check your order's delivery status. Our records indicate if and when an order was delivered. If your package was marked as delivered but you did not receive it, please check aroun
If the tracking information for your order is not updating, it could mean that your order is still in the process of being shipped out or there might be a delay with the carrier's tracking system. In such cases, please reach out to us with your order
Please check our Return/Exchange Policy for this. Return Policy. Exchange Policy. If you need more help, please contact customer service for support at [email protected] .
If you are experiencing any issues with your gift card such as it showing as already used, or you have received the wrong code, please ensure you are using the correct code sent to you. If the problem persists, contact customer service for a resoluti
To track your package, once your order is shipped, we will send you a confirmation email containing the tracking information. You can use that tracking number to check the status of your delivery on the carrier's website. Additionally, if you've crea
We apologize for any inconvenience this situation may cause. Please check with your neighbors or other possible delivery locations first. If the package is still missing, we recommend reviewing our Lost/Stolen Policy. You can file a claim with the co
If you're placing an order as a gift and would like to request that no receipt or pricing information be included in the package, please make sure to inform us at the time of placing the order. We understand the importance of gift-giving, and our ful
If you need to update the delivery address for your order, please contact us as soon as you realize the change is necessary. If your order has not yet shipped, we will do our best to update your order with the proper address. However, if your package
For items listed as on pre-order, the estimated shipping date will be provided to you. You may choose to wait for your order to ship on the expected date, or if you prefer, you can either select an already in stock item, or you can cancel your pre-or
Thank you for your interest in our products. We understand that you're eager to purchase your desired items, and we appreciate your support for Tote&Carry. To stay informed on restocking news, we recommend that you subscribe to our newsletter. By doi
Thank you for your inquiry about our warranty claim process. We're dedicated to your satisfaction with every purchase, and we're here to help with any product defects you may encounter. To submit a warranty claim, please follow these steps:. If you a
At Tote&Carry, we strive to provide our customers with a seamless and worry-free shopping experience. The "Free Returns + Package Protection" option is designed to give you extra peace of mind when placing an order. Here's what it covers:. If you're
For just a small additional fee at checkout, you can ensure your shopping experience is smooth, secure, and worry-free. If you have any questions about "Free Returns + Package Protection," feel free to reach out to our Customer Service team—we’re hap