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Tote&Carry's Frequently Asked Questions.

How Long Does It Take For My Order To Be Delivered?

If you want to track your order, please visit this page. Processing Time: Once your order is placed. It will take the warehouse 1-2 business days to process your order. Standard Shipping, estimated shipping for in-stock items. *The following destinat

How Do I Track My Order?

To look up an online order you can use the number provided at:

What Is The Status Of My Online Order?

When you place an order on, you will receive email updates concerning your order status via Order confirmation email and an SMS message.Shipping confirmation email. You'll receive a confirmation email once the label gets printed. If yo

Can I Cancel Or Change My Order?

In order to get your orders to you as quickly as possible, we have a limited window to cancel orders. If you wish to cancel your order please email us within 24 hours. Please note: If the order has been fulfilled and you have received the tracking co

What If My Order Arrives Damaged? Or If I Received The Incorrect Item?

We apologize if you received the incorrect item, or if it arrived damaged/defective. Please contact us at [email protected] for assistance. Please be prepared to send photos of the damaged/defective items and/or a picture of your packing slip. P

The Item(s) In My Order Price Dropped! Can You Match The Current Price?

If your purchase was made within 5 days and the item(s) in your order price has lowered. We can price adjust for you. If your purchase was made over the 5 days we will not be able to adjust the price.

What Payment Methods Do You Accept?

Payments We Accept:

What Is Klarna and How Does It Work?

It is payment option that allows you to shop now and pay later by splitting your qualifying purchase into 4 interest-free payments. We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and

How can I get my rewards back if I didn't use them when I placed my order?

At Tote&Carry, we understand the importance of maximizing your rewards. If you haven't used your rewards and need assistance, our dedicated support team is here to help. Simply reach out to us at [email protected], and we'll gladly provide you w

How do I ensure my order includes a personalized tag?

To include a personalized tag with your order, you must actively select and add the tag item to your shopping cart. Merely requesting a tag or inputting a name for customization in the text area does not automatically add the tag to your order. The t

What should I do if I haven't received my order?

If you did not receive your order and are expecting a delivery, first, check your order's delivery status. Our records indicate if and when an order was delivered. If your package was marked as delivered but you did not receive it, please check aroun

What should I do if the tracking information for my order is not updating?

If the tracking information for your order is not updating, it could mean that your order is still in the process of being shipped out or there might be a delay with the carrier's tracking system. In such cases, please reach out to us with your order

How do I initiate a return or exchange for an item I purchased?

Please check our Return/Exchange Policy for this. Return Policy. Exchange Policy. If you need more help, please contact customer service for support at [email protected] .

What if there's an error or issue with my gift card?

If you are experiencing any issues with your gift card such as it showing as already used, or you have received the wrong code, please ensure you are using the correct code sent to you. If the problem persists, contact customer service for a resoluti