What is "Free Returns + Package Protection"?Updated 15 days ago
What is "Free Returns + Package Protection"?
At Tote&Carry, we strive to provide our customers with a seamless and worry-free shopping experience. The "Free Returns + Package Protection" option is designed to give you extra peace of mind when placing an order. Here's what it covers:
Free Returns
If you're not 100% satisfied with your purchase, this feature allows you to return the item without worrying about additional shipping costs. You’ll receive:
- Hassle-free returns within our return policy window.
- No additional fees for return shipping.
- A streamlined process to ensure your refund or exchange is processed promptly.
Package Protection
Sometimes, unexpected issues can arise during shipping. With Package Protection, you’re covered for:
- Lost Packages: If your order gets lost in transit, we’ll replace it or issue a refund at no cost to you.
- Damaged Items: Received an item that was damaged during shipping? We’ve got you covered with a free replacement or refund.
- Stolen Packages: If your package is marked as delivered but you didn’t receive it, we’ll investigate and ensure a resolution.