Need Help Right Now?
Our agents are live:

Customer Support Hours:

📆 Monday to Friday
🕘 8:00 AM – 5:00 PM PST
📩 We respond to all inquiries within 24 hours.

We're committed to delivering a smooth, reliable experience every time.

Need to Talk to Someone?
We’re here for you by phone Monday–Friday, 8 AM to 5 PM PST.
No robots. No hassle. Just real support from real people.

Track My Order

Tote&Carry Support Center

Tote&Carry - Vest Instructions Video.

Tips for You

Returns Policy

Exchange Policy

Lost/Stolen Policy

Damaged Items policy

Warranty Policy

Policies

When will my order be delivered?

How Do I Track My Order?

How do I ensure my order includes a personalized tag?

BOGO Deal : What You Need To Know

Loyalty & Rewards Credit: What You Need To Know

How do I return/exchange an item?

Can I Cancel Or Change My Order?

What is "Free Returns + Package Protection"?

How do I contact y'all?

The Item(s) In My Order Price Dropped! Can You Match The Current Price?

FAQs

Freshen Up: Removing New Bag Smell with Tote&Carry

Traveling in Style: Elevate Your Journey with Tote&Carry

Tote&Carry - Vest Instructions Video.Updated 5 months ago