Warranty PolicyUpdated a month ago

Warranty Policy:

At Tote&Carry, we stand by the quality of our products with a comprehensive 1-year limited warranty. This warranty is a testament to our commitment to craftsmanship and ensures your confidence in every purchase. Rest assured that your Tote&Carry product is protected against manufacturing defects for a full year from the original date of delivery.

Coverage:

• Our warranty covers manufacturing defects only.
• It does not extend to damage resulting from misuse, overfilling, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage (e.g., by airlines).

• Warranty Coverage:

  • Our 1-year limited warranty provides coverage for manufacturing defects, reflecting our commitment to product quality and integrity.
  • This warranty safeguards your purchase against defects arising from the manufacturing process, ensuring your continued satisfaction.
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  • Store Credit Options:

    • Recent Purchase (0-1 Month):
      
      If you report a manufacturing defect within the first month of receiving your order, you are eligible for a free replacement or a store credit that is equivalent to the purchase price. This credit can be used towards any future purchase on our website, providing you with immediate value and flexibility.

    • Early Warranty Claim (2-4 Months):

      For warranty claims initiated within 2-4 months of the original delivery date, we offer a store credit covering 75% of the purchase price. This credit allows you to explore our range of products and select a replacement item or choose something new that better suits your needs.

    • Late Warranty Claim (5-8 Months):

      Customers who encounter defects in their purchase between 5 and 8 months from the delivery date are entitled to a store credit equivalent to 50% of the purchase price.

    • Extended Warranty Claim (9-12 Months):

      Warranty claims initiated between 9 and 12 months from the original delivery date qualify for a store credit covering 25% of the purchase price.

Customer Responsibilities:

• Please note that the customer is responsible for the cost of shipping for the replacement item if the order is beyond 15 days from the original date of delivery.

If you have any questions, feel free to reach out to our Support Team at: [email protected]