How do I submit a warranty claim for a defective product?Updated 20 days ago
Thank you for your inquiry about our warranty claim process. We're dedicated to your satisfaction with every purchase, and we're here to help with any product defects you may encounter.
To submit a warranty claim, please follow these steps:
- Visit our Warranty Center: You can find the center by navigating to the appropriate section on our website. Or you can just click here to visit it
- Complete the required fields: You'll need to provide details including your order number and contact information.
- Upload clear photos of the defect and any supporting documentation: This will help us to review your claim more efficiently. Please provide as many photos as possible.
- Submit your claim for review: Our customer service team will scrutinize your claim and get back to you with a resolution.
If you are eligible for a free replacement and your order was delivered more than 15 days ago, please be aware that you will be responsible for the shipping fee of the free replacement. Additionally, if your claim is approved, you do not need to return the damaged item.
If you encounter any difficulties or require further assistance, please reach out to us via email at [email protected]. We are committed to addressing your concerns promptly and effectively.
We appreciate your understanding and patience as we work to ensure your complete satisfaction.