Tote&Carry Store

My Account

Returns

Warranty Claim

Tote&Carry Support Center

We apologize if you received the incorrect item, or if it arrived damaged/defective. Please contact us at <a href="mailto:support@totencarry.com">support@totencarry.com</a> for assistance. Please be prepared to send photos of the damaged/defective items and/or a picture of your packing slip.&#xA0; Please note: We recommend opening your item(s) and examining the product as soon as the package arrives. You have 14 days to notify us, to be eligible for a free replacement.&#xA0;

We apologize if you received the incorrect item, or if it arrived damaged/defective. Please contact us at support@totencarry.com for assistance. Please be prepared to send photos of the damaged/defective items and/or a picture of your packing slip. P

What If My Order Arrives Damaged? Or If I Received The Incorrect Item?

FAQs

Returns and Refunds Policy

Exchange Policy

Lost/Stolen Policy

Damaged Items policy

Warranty Policy

POLICIES

How Long Does It Take For My Order To Be Delivered?

How Do I Track My Order?

What Is The Status Of My Online Order?

Can I Cancel Or Change My Order?

The Item(s) In My Order Price Dropped! Can You Match The Current Price?

What Payment Methods Do You Accept?

What Is Klarna and How Does It Work?

How can I get my rewards back if I didn't use them when I placed my order?

How do I ensure my order includes a personalized tag?

What should I do if I haven't received my order?

What should I do if the tracking information for my order is not updating?

How do I initiate a return or exchange for an item I purchased?

What if there's an error or issue with my gift card?

Freshen Up: Removing New Bag Smell with Tote&Carry

Tips for You

Traveling in Style: Elevate Your Journey with Tote&Carry

What If My Order Arrives Damaged? Or If I Received The Incorrect Item?Updated a month ago