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What should I do if the tracking information for my order is not updating?Updated 3 months ago

If the tracking information for your order is not updating, it could mean that your order is still in the process of being shipped out or there might be a delay with the carrier's tracking system. In such cases, please reach out to us with your order number, and we will do our best to provide you with the latest information regarding your shipment.

We understand how important it is for you to receive your order on time, especially if it's for a specific event or date. We will work diligently to expedite the shipping process when possible and keep you informed throughout. If we confirm that your order has been shipped but tracking updates are not visible, we can file a claim with the carrier to look into the issue further.

Your satisfaction is vital to us, and we are committed to resolving any shipping concerns promptly. We appreciate your patience and understanding as we work to get you the accurate and up-to-date shipping information.

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